Buyer FAQ

How do I create my account?

To create your account, simply head to www.blissart.com and click on “SIGN UP FOR FREE”.

You can easily join using your Facebook and Google accounts or enter your full details instead.

Signing up and creating your BLISSART account is completely free, regardless of whether you'd like to browse, buy or sell art!

After you sign up, you will have a Buyer account. To activate your Artist and Art Enthusiast accounts, click on the access you wish to activate and follow the instructions.

How do I close my account?

If you decide to close your BLISSART account, go to Settings ( https://www.blissart.com/settings/ ) click on “ Edit Preferences ”, and click on the link that says " If you'd like to delete your BLISSART account please click here ".

In order to reopen the account, you will need to contact us.

All user accounts are closed instantaneously. If you have an Artist or Art Enthusiast account, please allow up to 14 days to complete the process.

Can BLISSART deactivate my account?

BLISSART may limit, suspend, or deactivate your account, as outlined in our General Terms of Use

How do I verify my email address?

1. After you sign up, a verification email will be sent to the email address you registered. Check your email inbox for an email from noreply@blissart.com, with the subject Confirm your BLISSART account.

Access the email and click on the teal button that reads Confirm your account.

You will the be redirected to the site and your BLISSART account will be confirmed.

2. If you haven’t received the verification email in your inbox, click on the “ LOGIN ” or “ SIGN UP FOR FREE ” buttons on BLISSART landing page and click on the link that says “ Didn’t receive confirmation? ”. The resend confirmation instructions pop up will then appear. Enter your registered email address, click on the teal button that reads Resend confirmation instructions and repeat the step 1. above.

How do I edit my profile picture?

You can add a profile picture to your user profile as follows:

Visit Settings https://www.blissart.com/settings/ by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Settings ” in the dropdown menu.
• In the General page, click on “ Edit User Details ” under Personal Settings.
• Click on the “ Choose File ” button to select the image that you wish to use.
• Click “ Open ” at the bottom of the page to add the image to your user profile.
• To save the changes, click on the teal button at the bottom of the page that reads Update Account.

Where can I edit my currency and measurement system?

Visit Settings https://www.blissart.com/settings/ by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Settings ” in the dropdown menu.
• In the General page, click on “ Edit Preferences ” under Language and Country.
• Select your currency and preferred measurement system in the drop down fields.
• To save the changes, click on the teal button at the bottom of the page that reads Update Preferences.

I forgot my password, how can I reset it?

If you’ve forgotten your password, click on the “ LOGIN ” button on BLISSART landing page and click on the link that says “ Forgot your password? ”. The password reset instructions pop up will then appear. Enter your registered email address, click on the teal button that reads Send me rest password instructions and you'll be emailed a link to reset your password from noreply@blissart.com, with the subject Reset password instructions for BLISSART.

Be sure to check your spam and junk folders for the email if it hasn't arrived in your inbox shortly after submitting your request.

I want to change my password.

Visit Settings https://www.blissart.com/settings/ by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Settings ” in the dropdon menu.
• In the General page , click on “ Edit Password ” under Personal Settings.
• Enter your passwords.
• To save the changes, click on the teal button at the bottom of the page that reads Update Account.

Note that you need to know your current password to change your password.

I use Facebook or Google to log in, but I want to create a BLISSART password.

If you created your BLISSART account by connecting to Facebook or Google, you were not required to create a password. You can continue to log in via Facebook or Google. If you'd like to create a BLISSART password, visit Settings ( https://www.blissart.com/settings/ ) by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Settings ” in the dropdown menu.
• In the General page, click on “ Edit Password ” under Personal Settings.
• Enter your passwords.
• To save the changes, click on the teal button at the bottom of the page that reads Update Account.

How do I change the email address I use for BLISSART?

To change the email address you use on BLISSART, log in to your BLISSART user account and visit Settings ( https://www.blissart.com/settings/ ) by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Settings ” in the dropdown menu.
• In the General page, click on “ Edit User Details ” under Personal Settings.
• Enter your new email address.
• To save the changes, click on the teal button at the bottom of the page that reads Update Account.

How can I create a strong password?

The use of strong passwords can slow or often defeat the various attack methods of compromising a user account.

Here are some tips:

Make sure to use a different password for each of your important accounts.

Create different passwords for email, banking, and social media accounts to reduce risks of identity theft.

Create a password that makes sense to you but not to others.

Avoid simple passwords constituted of personal information such as your name, age, birth date, child’s name, favorite song and dictionary words as such passwords are easily cracked by programs.

Use at least 8 characters of lowercase and uppercase letters, numbers, and symbols.

The more characters, the merrier. Combine numbers (1,2,3,4…) symbols (#, $, &, %...) and a mix of uppercase and lowercase letters as passwords are case sensitive.

How do I verify my email address?

1. After you sign up, a verification email will be sent to the email address you registered. Check your email inbox for an email from noreply@blissart.com, with the subject Confirm your BLISSART account. Access the email and click on the teal button that reads Confirm your account. You will the be redirected to the site and your BLISSART account will be confirmed.

2. If you haven’t received the verification email in your inbox, click on the “ LOGIN ” or “ SIGN UP FOR FREE ” buttons on BLISSART landing page and click on the link that says “ Didn’t receive confirmation? ”. The resend confirmation instructions pop up will then appear. Enter your registered email address, click on the teal button that reads Resend confirmation instructions and repeat the step 1. above.

How do I manage my email preferences?

To manage your email preferences, log in to your BLISSART user account and visit Settings ( https://www.blissart.com/settings/ ) by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Settings ” in the dropdown menu.
• In the Email Preferences page, select the emails you wish to receive.
• To save the changes, click on the teal button at the bottom of the page that reads Update Preferences.

How do I control which emails are sent to me?

Marketing emails

You have full control on the marketing emails sent to you.

To manage the different marketing emails you receive, check this article: How do I manage my email preferences?

Automated emails

The transactional emails below are linked to various structural BLISSART processes and can’t be modified:

• Order confirmations
• Order review invitations
• Invitation email(s) sent by your friend(s)

How do I change the email address I use for BLISSART?

To change the email address you use on BLISSART, log in to your BLISSART user account and visit Settings ( https://www.blissart.com/settings/ ) by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Settings ” in the dropdown menu.
• In the General page, click on “ Edit User Details ” under Personal Settings.
• Enter your new email address.
• To save the changes, click on the teal button at the bottom of the page that reads Update Account.

Why haven’t I received an email notification?

You will find below the common cases that could be justifying why you are looking for one of our email notifications.

Is your registered email address correct?

Check if we are sending you notifications to your right address or if your address was entered correctly:

• Visit your Settings ( https://www.blissart.com/settings/ ) by clicking on the avatar or your name at the top right of the navigation bar.
• In the General page, under Personal Settings , verify that the “ Email Address ” is correct.
• If the address is incorrect, amend it by following the steps indicated in How do I change the email address I use for BLISSART?

Did you change any email preferences?

Check your email preferences to make sure the email notification you are looking for is active, by following the instructions in the article How do I manage my email preferences?

Did you check your spam folder and other email filters?

Start by searching your inbox using the words associated with the notification you are looking for or “BLISSART” as a keyword – the email could be hiding somewhere.

Then, check your spam or junk folders as our messages could have mistakenly got sent into the wrong folder by your email provider.

Lastly, if you have established rules to automatically move emails to specified folders, cross check that your settings are still valid.

How do I add an Artwork to my favorites?

To add an Artwork to your favorites:

• Ensure you are logged in.
• Click on the love icon when hovering over the desired Artwork.
• A pop up with the title “ Add to favorites ” will appear.
• Either click on an existing album to add the Artwork into it or type a new album title and click on the button that reads Create Album to add the Artwork into the newly created album.

If you are not logged in and click on the love icon when hovering on an Artwork, the log in pop up will appear, inviting you to log in before proceeding.

How do I remove an Artwork from my favorites?

To remove an Artwork from your favorites, log in to your BLISSART user account and visit Favorites ( https://www.blissart.com/settings/ ) by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “ Favorites ” in the dropdown menu.
• In the Albums page, click on the album(s) containing the Artwork you wish to remove.
• As you hover with your mouse over Artworks, you will see the mention “Remove from album”.
• Hover over the Artwork you wish to remove and click on “Remove from album”.

How can I create a new album?

Creating an album while browsing Artworks

To create an album while browsing Artworks, you need to:

• Ensure you are logged in.
• Click on the love icon when hovering over the desired Artwork.
• A pop up with the title “Add to favorites” will appear.
• Type a new album title in the section that read “Input album title” and click on the button that reads Create Album.

Creating an album on your dashboard

To create an album on your dashboard, log in to your BLISSART user account and visit Favorites ( https://www.blissart.com/favorites ) by clicking on the avatar or your name at the top right of the navigation bar.

• Click on “Favorites” in the dropdown menu.
• In the Albums page, to create an album, click on Create Album.
• Enter a title of the album, and click on the teal button on the bottom that reads Save.

What is the difference between albums and collections?

Albums are for your private use and you will find them in your Favorites.

They allow you to organize the Artworks you love.

Collections are for private and public use and are found in ateliers and galleries.

Artists create custom collections to organize their creations and publish selected collections on their atelier for the world to see.

Art enthusiasts create custom collections to organize the Artworks they curate and exhibit selected curated collections on their gallery for their network to see.

How can I follow or unfollow an Artist?

Following your favorite Artists is a great to stay tuned with their latest creations.

Visit the Followed Artists page in your Favorites regularly to check what is new.

To follow an Artist, you can:

• Click the transparent “Follow” button next to the Artist avatar on their atelier.
• Click the transparent “Follow” button next to the Artist avatar on the Artwork details pop up.

New Artworks uploaded by the Artist will now appear on your Followed Artists page.

To unfollow an Artist, you can:

• Click the teal “Unfollow” button next to the Artist avatar on their atelier.
• Click the teal “Unfollow” button next to the Artist avatar on the Artwork details pop up.

The Artworks from the unfollowed Artist are removed from your Followed Artists page.

What is an invitation fee?

An Invitation fee is the fee Artists and Art enthusiasts earn by successfully inviting new Artists.

As they successfully invite a new Artist on BLISSART, they earn 10% of the Artworks sold by the invited Artist for 6 months (180 days), and can keep on extending the benefiting period indefinitely! The 10% earnings are calculated as 10% of the Artworks listing price sold. For example, as an Art enthusiast successfully invites 30 Artists and each Artist invited sells one Artwork every month listed at $100, the Art enthusiast earns 300$ a month!

Can I invite new Artists and earn invitation fees?

You can’t invite new Artists with a Buyer only access.

To invite new Artists and earn invitation fees, unlock your Art enthusiast access or your Artist access by clicking on “+ Gallery” or “+ Atelier” on the top left of your dashboard navigation bar and completing the requirements.

What is an invitation code?

An invitation code is a unique alphanumeric code Art enthusiasts and Artists create when unlocking their gallery or atelier access. They can use this code to invite fellow Art enthusiasts and Artists, securing their invitation fees while granting those joining 500 Points.

What are Points?

Points are a type of in-application currency that can be used by Artists to grow their atelier or by Art enthusiasts to grow their gallery, discount Artworks by 10% on their gallery or provide vouchers to their network granting 5% discount off ANY piece purchased on BLISSART.COM while securing their gallery fee on them.

Can I use Points?

You can’t use points with a Buyer only access.

To use Points, unlock your Art enthusiast access or your Artist access by clicking on “+ Gallery” or “+ Atelier” on the top left of your dashboard navigation bar and completing the requirements.

500 Points are credited to your Buyer access when joining BLISSART on invitation; either by clicking on an invitation link sent to you or by entering a friend’s invitation code during Sign up. To use them, unlock your Art Enthusiast of Artist access.